If your team recognizes a few of these, IT support will give them time back.
Help requests are buried in team chat threads and hallway conversations.
New hires spend their first days waiting for a laptop, accounts and access.
Nobody is sure which accounts a former employee can still open.
People working from home fix their own setups, or don't.
The one person who knew how things worked is gone, and so is the knowledge.
A sync error or a locked account stops someone for half a day.
One channel for employee requests, tracked from first message to resolution.
Accounts, devices and access ready for new hires and removed when people leave.
Setup, troubleshooting and upkeep of laptops and workstations.
Accounts, mailboxes, shared drives and the everyday tools your team works in.
Office network, Wi-Fi and connectivity problems diagnosed and fixed.
Help with servers, cloud resources and the systems behind your business tools.
A review of your current setup and a plan for tools, policies and IT budget.
An up-to-date record of your systems, accounts and how things are configured.
Support is scoped to your company. These are the areas most clients include.
Help desk for employee requests
Onboarding and offboarding
Guidance on tools and everyday issues
Laptop and workstation setup
Office network and Wi-Fi issues
Peripherals and home-office setups
Email and collaboration accounts
Permissions and shared drives
Password and access resets
Recurring issues tracked and fixed
Regular review of request trends
Recommendations to prevent repeats
Small business IT support for teams where nobody's job is IT.
A growing team that needs accounts, devices and access handled properly from the start.
Your IT lead needs help with the daily load of requests.
People in different places who still need someone to ask.
Answers to employee requests.
New hires ready on their first day.
A review of who can open what.
Consistent laptops for everyone.
Server, cloud and network issues.
Advice on your current IT setup.
We learn about your team, tools, locations and the issues that come up most often.
We document your devices, accounts and systems and flag anything urgent.
We agree the scope, the request channel and the response times written into your contract.
Your team learns how to reach us, and we get the access we need to help.
Requests are handled and tracked, recurring issues are fixed at the source, and you get regular summaries.
Support for your team's daily requests
Monthly, scope agreed in the contract.
For companies that need someone to answer and fix employee IT requests.
One channel for requests
Device, account and tool support
Onboarding and offboarding
A named point of contact
Regular summary of requests
Help desk and the systems behind it
Monthly, scope agreed in the contract.
For companies that also need servers, cloud and network looked after.
Everything in help desk support
Server and cloud support
Network troubleshooting
Planned updates
Documentation of your setup
We've supported our clients' software for years. IT support applies the same habits to your team: clear requests, tracked fixes and no surprises.
Support can start in about two weeks.
Average partnership with SMBs and product companies is 5+ years.
95% of our clients come to us through business partners.
The same team builds software and runs cloud infrastructure.
IT support, managed IT, cybersecurity and software development in one place.
We fix why something keeps breaking, not just the latest occurrence.
Answers your team understands, without jargon.
You know what's covered before the first request.
One person who knows your company and your setup.
Our engineers in Europe overlap with part of the US working day.
No sales pitch
Tell us what slows your team down
Describe your team, tools and the IT issues that cost you time. We'll suggest a support scope and a quote.
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